Senior Operations Manager, Hub Delivery Expansion & Capacity Management Lead Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan. Key job responsibilities:
The Hub Delivery Expansion & Capacity Management Lead is accountable for driving partner acquisition strategy, Sales team expansion, and network capacity optimization to meet growing operational demands. Lead the end-to-end aspects of partner onboarding, tracking and reviewing, utilizing technologies like Hugo and CTO for optimal location and partner selection. Close collaboration with the Hub Delivery Program team to execute partner acquisition strategies while ensuring alignment with marketing initiatives and Sales member hiring timelines. Scale the Sales team including hiring, building an out-of-the-box thinking capability, innovative talent pool building, structured training modules to enhance performance of Sales & other function teams. Liaise with multiple teams of program & planning as well as vendors for stakeholder management. Capacity planning for high volume events, building driver’s capacity for AMZL, developing bonus structures, partner communication templates, leading all peak planning initiatives. Act as single-threaded leader addressing partner onboarding concerns raised by Program and leadership teams while establishing cadences for expedited onboarding and launches. Recruit and develop talent across levels, positively influence team, deliver results against business odds. Excellence in strategic planning, analytical thinking, cross-functional collaboration to ensure optimal capacity management across the network while maintaining service quality and compliance standards.
About the team:
Business Strategy and Planning Operations AMZL department: Amazon Hub Delivery Program in Japan Shinagawa, Tokyo office
Qualifications:
Bachelor’s degree or relevant experience 10+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.) Experience leading/manage a team of 10+ people and developing them Business level English
Preferred Qualifications
Strong operations experience in a fast growing company/industry 15+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.) Previous experience leading a rapid expansion plan Proven record of delivering multi programs on time Excellent communication skills Business level of Japanese Excited about working in a diverse group and contributing to an inclusive culture
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