Ph3Overview /h3pWe are looking for an bItaly Service Manager /bto drive the service organization’s strategy by implementing processes, KPIs, and standards that ensure operational excellence, strong customer experience, and efficient resource utilization, while leading country-level service projects and supporting the local service organization. /ph3Responsibilities /h3ulliEnsures supports to all necessary actions to meet NPS targets in the country. /liliOwnership of country’s planning, budgeting, reporting and forecasting. /liliOwnership of country KPI´s, sales gross margin, absorption and key working capital items. /liliDrives and owns the SIOP process for country to meet financial targets. /liliOwns productivity targets for the service business in the country. /liliTeams with Supply Chain team to drive standardization and material productivity, as well as subcontractor’s savings. /liliEnsures required resource level are staffed to execute Service activity in the country, including hiring and training targets. /liliEnsures standards, quality and deadlines are being followed. /liliDrives actions to track and improve service quality. /liliOwns country service performance /liliOwns country subcontractor portfolio development and qualification for service /liliParticipates in the development and implementation of standard processes and tolls as required /liliAnalyses operational KPI's on monthly base and takes imitate actions if needed - discussed in monthly review /liliRe-adjusts pricing of local contracts/labour-rates according to inflation/cost increases /liliRevisits standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required /li /ulh3Qualifications /h3ulliDeep knowledge about all Service KPIs, understand how they interconnect and how to influence them. /liliBusiness Judgement - understanding the market situation, customer segment, sales potential, and competition in the country. /liliUnderstand customer needs and provide expected services - aligned with financial targets /liliExperience in refrigeration service activities. /liliFully understand the PL structure (from revenue to costs and absorption). /liliDrive change by leading with example, demanding results and create a winning culture. /liliPro-actively take actions to improve local performance and share best-practices. /liliService management – lead projects on country level. /liliStrong communication and service management skills. /liliTime Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams. /liliCustomer and service orientated - as well as a high degree of initiative and resilience. /liliEnglish language – advanced. /liliTechnical Education – leadership /liliMS Office – user knowledge /liliPL, Operational KPI’s, revenue GM, EHS compliance /li /ul /p #J-18808-Ljbffr