Ph3Key Responsibilities /h3ulliProvide hands-on desktop troubleshooting support (L1) to end-users for hardware, software, audio-visual equipment, and network related issues. /liliResolve issues relating to end users" accounts, network access and folder permissions /liliDeployment and recovery of IT assets for onboarding and off-boarding of staff. /liliConduct asset verification audit, maintain accurate records of hardware, software license inventory. /liliPerform approved change requests for software installation and hardware configuration changes. /liliAssist IT team to maintain documentation and troubleshooting guides /liliOther duties as assigned by supervisor /li /ulh3Qualifications Field of Study /h3ulliAt least Higher Nitec, Diploma Certification in Computer/Electronic Engineering of equivalent discipline. /liliRelevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are added advantage. /li /ulh3Work Experiences Skillsets /h3ulliProven intermediate level hands-on desktop troubleshooting proficiency with Windows Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment. /liliExperience with scripting and automation tools an added advantage, eg: Microsoft Powershell, Windows Cmd Batch Script, Bash, Python, etc /liliDemonstrate good understanding of the aforementioned /liliGood interpersonal and communication skills. /liliGood command of written and spoken language. /li /ulh3Character Traits /h3ulliSolid organizational skills and attention to detail while juggling demands from stakeholders. /liliPro-active team player that is resourceful, self-driven with a high degree of professional integrity. /liliSelf-starter with an independent, resourceful and "can-do" positive attitude. /liliTakes initiative and ownership of problems to ensure satisfactory resolutions /liliAbility to navigate unfamiliar technical challenges and situations /liliAbility to work with minimal supervision /liliAbility to perform under pressure /liliEager to learn and improve /liliMoving of heavy computing equipment to be expected /li /ulpThe above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified. /p /p #J-18808-Ljbffr