PbStaff Customer Success Manager, Enterprise (Italian Speaker) /b /ppJoin to apply for the Staff Customer Success Manager, Enterprise (Italian Speaker) role at SentinelOne /ppbStaff Customer Success Manager, Enterprise (Italian Speaker) /b /ppJoin to apply for the Staff Customer Success Manager, Enterprise (Italian Speaker) role at SentinelOne /ppGet AI-powered advice on this job and more exclusive features. /ppbAbout Us /b /ppAt SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. /ppbAbout Us /b /ppAt SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. /ppFrom building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you. /ppbWhat are we looking for? /b /ppAre you passionate about creating exceptional customer experiences and building lasting relationships? SentinelOne is expanding its world-class Customer Success team and seeking a relationship-driven professional with a technical orientation to manage our high-value, Italian-speaking Enterprise Customers ($500k+ ACV). /ppIn this role, you’ll be the strategic partner our customers rely on - navigating complex challenges, creating impactful outcomes, and ensuring mutual success. If you're excited to work with cutting-edge technology, alongside a fun and collaborative team, we invite you to help our customers achieve unparalleled success. /ppbWhat will you do? /b /pulliManage post-sales relationships with a portfolio of 5-15 of our largest customers, serving as their advocate within SentinelOne. /liliCollaborate with internal service teams and customers to establish critical goals, onboarding plans, and define success criteria. /liliEngage in tailored customer interactions, including weekly meetings, health checks, Quarterly Business Reviews (QBRs), and roadmap discussions. /liliProactively identify and address obstacles to customer success and retention using our Customer Success platform and health indicators. /liliMaintain comprehensive records of customer engagement and status within the Customer Success platform for visibility and tracking. /liliTravel 1 to 3 times per quarter as needed. /liliWork remotely from your home office in Italy. /li /ulpbWhat skills and knowledge should you bring? /b /pulliFull professional fluency in both Italian and English, enabling you to connect seamlessly with a global customer base. /liliFluency in Spanish is strongly preferred, but not required. /liliA truly customer-first mindset, with a passion for building meaningful, trust-based relationships. /liliProven experience managing large-scale Enterprise accounts (20,000+ employees) as a Customer Success Manager. /liliA track record of effectively managing customer expectations and consistently delivering high levels of satisfaction. /liliStrong technical acumen—able to quickly understand complex challenges and offer impactful, best-practice guidance. /liliExceptional written and verbal communication skills, tailored to a variety of audiences and cultures. /liliA natural ability to collaborate across diverse cultural backgrounds with empathy and professionalism. /liliMeticulous attention to detail, analytical thinking, and a self-starter attitude that thrives without constant oversight. /liliComfortable juggling multiple priorities in a fast-paced environment, and adaptable to change. /liliBonus points for experience with Totango (or similar Customer Success tools) and Salesforce. /liliEven better if you bring a background in cybersecurity or a solid understanding of security concepts and industry terminology. /li /ulpbWhy us? /b /ppAt SentinelOne, our Customer Success team is at the forefront of redefining cybersecurity relationships. This international, collaborative group is renowned for its innovative approach, consistently setting industry benchmarks in customer engagement and satisfaction. /ppBy joining us, you'll be part of a team that values ingenuity, embraces diverse perspectives, and is committed to driving transformative outcomes for our clients. Our culture fosters autonomy, continuous learning, and a shared mission to protect what matters most to our customers. /ppWe also provide a range of benefits to support your success, including : /pulliRestricted Stock Units (RSUs) /liliComprehensive private medical care, accident cover and life insurance /liliFlexible Time Off policy to recharge when you need it /liliChoice of a high-end MacBook or Windows laptop, plus home office setup support /liliAn additional Volunteering Day off each year and 4+ Wellness Days for self-care and mental health /liliGlobal gender-neutral parental leave and grandparent leave for life’s important moments /liliAccess to a confidential Employee Assistance Program offering mental health support /liliFull access to LinkedIn Learning, a leading platform for professional development /liliFull access to Wellness Coach, a mental well-being and fitness app /liliOpportunities to connect and grow through our Company Inclusion Networks and Mentor Program /li /ulpSentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. /ppSentinelOne participates in the E-Verify Program for all U.S. based roles. Seniority level /pulliSeniority level Not Applicable /li /ulpbEmployment type /b /pulliEmployment type Full-time /li /ulpbJob function /b /pulliJob function Other /liliIndustries Computer and Network Security /li /ulpReferrals increase your chances of interviewing at SentinelOne by 2x /ppSign in to set job alerts for “Customer Success Manager” roles. 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