Supports the sales team to manage and grow assigned accounts in line
with the organisational strategy, goals, policies and processes.
As Customer Success Partner you are responsible for developing customer relationships that promote retention and loyalty. You will work actively together with the Country and Area Sales Teams to ensure that assigned customers achieve their expected business outcomes with our Maersk solutions.
Key responsibilities are:
Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk.
Ensure internal alignment on customer's goals and marketing strategies. Partner with cross-functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers
Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders
Timely contract renewals & contract management Through effective relationship building and developing a good understanding of your customers, you will have the opportunity to sell our products and value propositions to the customers and contribute to the overall volume and revenue targets for the business.
Customer Success Partner