The Customer Service Manager is expected to process customer requests, track them and link with production planning to confirm delivery dates requested by the customer. Responsibilities: - Management of external and internal customers - Checking the receipt of orders via EDI by checking for transmission anomalies - Manual entry of customer schedules for what is not received via EDI - Preliminary feasibility analysis (checking whether the customer's requirements correspond to the production capacity) - Manage customer requirements related to customized products by tracking inventory and requirements for dedicated components - Manage orders related to spare parts to communicate the best delivery date to the customer - Management of orders related to internal customers (prototypes and other plants in the group) - Interface with end customers and all company functions involved in production processes - Organizing any transport for the delivery of goods to customers - Specify delivery times for customers - Issue shipping documents for deliveries to customers Requirements: - University degree - Knowledge of the English language at least at B2 level - Experience of at least 2 years in a similar job (preferably in companies in the automotive field) - Knowledge of production planning work methodologies - Good knowledge of logistics and production flows - Excellent knowledge of MS Excel - Analytical skills - Ability to work as part of a team - Goal-oriented and problem-solving skills LI-NR1