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Help Desk & Application Support – Space Operations (ESA), Italia / Campania / Caserta
Location : Job Category :
Other
EU work permit required :
Job Reference :
437940322
Job Views : Posted :
20.05.2025
Expiry Date : 04.07.2025
Job Description : WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialized in recruiting professionals for niche markets, managing the full lifecycle of specialist and executive-level hires .
We prioritize trust and transparency to foster robust, enduring connections with our clients and candidates.
Our approach ensures a swift journey towards your next career step .
WHAT WE ARE LOOKING FOR
Help Desk & Application Support – Space Operations (ESA)
Seeking a motivated, tech-savvy Help Desk & Application Support Specialist to provide 1st and 2nd level support for a critical ESA application supporting over 15,000 users .
You will be part of a dynamic, international team working in a high-security, high-impact space environment supporting Earth observation, satellite launches, and future space programs .
YOUR TASKS
* Provide first-line technical support via phone, email, or ticketing system
* Log, categorize, and prioritize tickets
* Troubleshoot and resolve incidents and application issues
* Escalate issues to 2nd / 3rd level support as per SLAs
* Manage application access, configurations, and routine updates
* Conduct application monitoring and alarm analysis
* Maintain and improve operational documentation and procedures
* Participate in testing, patching, and deployments
* Communicate professionally with ESA end users
* Collaborate with internal teams and vendors to resolve issues
* Apply ITIL best practices in incident, request, and change management
* Contribute to user training, documentation, and knowledge sharing
YOUR SKILLS AND EXPERIENCE
Technical Skills :
* Knowledge of ticketing systems (Remedy, ServiceNow, OTRS, KIX)
* Familiarity with ITIL framework
* Proficiency with Microsoft Office, Outlook, and basic systems administration
* Understanding of XML, SFTP, and Eclipse is a plus
* Excellent troubleshooting skills, especially under pressure
* Technical certifications are a strong asset
Knowledge and Experience :
* 1–2 years in help desk or application support roles
Personal Skills :
* Fluent English (written and spoken – B2 minimum )
* Strong customer service, communication, and stress management skills
* Problem-solving mindset and practical attitude
* Ability to multitask, prioritize, and work under pressure
* Ability to adapt and learn quickly in a structured environment
EXTRA INFORMATION
* Work location : Rome – hybrid mode (2 days on-site, 3 days remote)
* Work hours : Monday–Friday, shift-based from 08 : 00 to 18 : 00
* Contract type : Permanent
Support a critical ESA application with 7 modules involved in mission planning, non-conformance tracking, and satellite launch operations .
Join a multicultural, international team and be part of the European space ecosystem .
Please note that due to data sensitivity, this position is currently available only to individuals meeting the following criteria :
* Non-EU Citizens with a valid work permit based in the EU
* Your CV will be carefully evaluated; if suitable, we will contact you. If not, your CV will be kept for future opportunities.
* We support Diversity and Inclusion. If you identify with these communities and meet the minimum criteria, you will have the opportunity to demonstrate your abilities in an interview.
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