Job Summary
The Service Engineer is responsible for providing professional technical support for earthmoving equipment across the assigned region. Acting as the key technical interface between the company, dealers, and end customers, this role focuses on equipment maintenance, troubleshooting, dealer technical capability development, and ensuring high service quality and customer satisfaction.
Key Responsibilities
1. Technical Service & Troubleshooting
* Perform commissioning, inspection, maintenance, and repair of earthmoving equipment (excavators, wheel loaders, etc.)
* Diagnose and resolve mechanical, hydraulic, and electrical failures using systematic troubleshooting methods
* Provide on-site technical support for complex or critical equipment issues
* Prepare detailed service reports and technical documentation
2. Dealer Technical Support & Capability Development
* Provide technical guidance and on-site support to dealers’ service teams
* Conduct regular assessments of dealer service capabilities and identify gaps
* Support dealer technicians in improving diagnostic and repair efficiency
* Assist in building dealer service standards, tools, and processes
3. Service Process & Warranty Support
* Support dealers in proper execution of service and warranty processes
* Review warranty cases for technical accuracy and completeness
* Ensure compliance with company service policies and procedures
* Monitor key service KPIs such as response time and repair efficiency
4. Spare Parts & Maintenance Support
* Support parts availability by coordinating with warehouse and parts teams
* Assist dealers in improving parts usage and maintenance planning
* Collect and report product quality issues from the field
* Support implementation of technical bulletins and product modifications
* Provide feedback to HQ/R&D to improve product reliability and serviceability
6. Customer Support & Satisfaction
* Support dealers in handling critical customer issues
* Ensure timely resolution of breakdowns and technical problems
* Contribute to improving customer satisfaction and service experience
Qualifications & Requirements
* Diploma or above in Mechanical Engineering, Mechatronics, Automotive Engineering, or related fields
* Minimum 3 years of experience in after-sales service of construction machinery / heavy equipment / trucks
* Hands‑on experience with earthmoving equipment is highly preferred
* Solid knowledge of hydraulics, diesel engines, and electrical systems
* Strong troubleshooting and fault diagnosis capability
* Ability to read technical drawings and service manuals
* Strong problem‑solving and analytical skills
* Customer‑oriented mindset with good communication skills
* Ability to work independently in field conditions
* Local language required
Other Requirements
* Valid driving license
* Willingness to travel frequently within assigned region
#J-18808-Ljbffr