As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.
Position Overview:
The administrative assistant plays a key role in reviewing customer orders and maintaining consistent communication to ensure their proper handling throughout the sales process.
Primary Responsibilities:
1. Ensure accurate review and follow-up of customer orders and maintain effective communication to guarantee proper handling throughout the sales process.
2. Maintain direct contact with customers, in coordination with SME, during order definition and modifications.
3. Evaluate the feasibility of customer orders by reviewing product requirements and documenting the process.
4. Collaborate with the Regional Sales Manager (RSM) for tender review and management.
5. Forward shipping instructions to the WAR department based on confirmed customer orders.
6. Assist SME with customer-related communications and ensure all necessary sales and marketing documentation is exchanged.
7. Manage and maintain accurate and up-to-date customer files.
8. Coordinate with providers of temperature-controlled transportation services.
9. Ensure correct documentation practices and maintain an organized document archive.
Collaboration
10. With SME: Order review, customer relationship management, and documentation handling.
11. With WAR: Coordination and execution of product shipments.
Minimum Requirements:
12. Secondary education in commercial or marketing-related fields.
13. At least 2 years of experience in a commercial or sales environment.
14. Proficient in spoken and written English.
15. Competent in company-used software tools and ERP systems.
16. Strong communication and interpersonal skills.
17. General understanding of regulatory requirements in target markets, including MDSAP compliance where applicable.
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