DIRECTOR OF HOUSEKEEPING
Job Title: Director of HousekeepingDepartment: HousekeepingReports to: General Manager/Director of Operations
PURPOSE/SCOPE
To ensure the smooth efficient operation of the housekeeping and laundry departments.
MAIN DUTIES
Responsible for the cleanliness of the entire hotel.
Ensures that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
Actively promotes an awareness of customer requirements throughout the organization.
Ensures that responsibilities and authorities are defined and communicated within the organization.
Ensures appropriate communication processes are established
ADMINISTRATIONAL
Ensures that all department reports and correspondence are completed punctually and accurately.
Ensures proper control of the keys allocated to the housekeeping department.
Ensures proper handling and control of lost and found.
Ensures proper requisitioning and controlling of supplies.
Ensures proper assignments of work to housekeeping colleagues.
Ensures effective control of linen (receiving, recording and storage) – minimize linen losses through tight control.
OPERATIONAL
Ensures through effective supervision that all services offered in the housekeeping department are always available and are carried out with the outmost efficiency and courtesy as per the department operations manual.
Liaises with outside laundry and technical service departments to ensure the smooth flow of linen supplies and repair work.
Liaises with the Front Office on anticipated guest check-ins, check-outs, room’s assignments and rooming list.
Conducts periodic inspections of all hotel areas to check the cleaning standards
Ensures that all rooms are checked prior to the arrival of the guest.
Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all colleagues.
Ensures proper arrangement and maintenance of flowers and plants in the guest rooms and public areas.
Communicates anticipated business demands daily with each employee.
Conducts ongoing training with existing staff and ensures that new staff is certified as required.
Accommodates all guest requests in an accurate and efficient manner
Coordinates all group requests and needs
Monitors and maintains cleanliness and working conditions of equipment and supplies
Ensures all supplies are ordered with accurate usage factors and are received in a timely manner
Ensures that all important information is documented in the daily logbook
Ensures payroll is documented
FINANCIAL
Assists in the preparation of the department budget.
Ensures that the department operational budget is in line and costs are strictly controlled.
Ensures sufficient staffing is present to meet the daily business demands.
Evaluates the staffing requirements and prepare work schedule monthly, adhering to budget goals.
COLLEAGUE HANDLING
Ensures that all colleagues report for duty punctually wearing the correct uniform at all time.
Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, training and development.
Conducts performance appraisals of designated staff as required
Successful completion of the training / certification process
Assists the housekeeping staff whenever necessary in performing all job functions
Conducts daily line ups
Ensures staff‘s knowledge of hotel services, features and amenities.
Assigns specific tasks to the staff as they arise
Monitors and ensures that the Housekeeping staff performs their job functions to the hotel’s expected level of service.
Handles all disciplinary counseling as needed according to Bulgari Hotels and Resorts policy
Ensures that housekeeping staff is well trained and supervised.
OTHER DUTIES
Liaise with F&B managers for any special requirements
Perform other duties and tasks as required for smooth operation of departments
Respond to any changes in the housekeeping function as dictated by the hotel
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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