YOUR RESPONSIBILITIES

* Acting as the primary point of contact for technical enquiries from employees and customers
* Managing and processing service requests using our service management tool, via eMail or in person
* Providing effective assistance and high-quality technical support, by guiding employees and customers step-by-step through the problem resolution process
* Providing professional information about IT products and services to customers to ensure a satisfactory service
* Collaborating actively with the IT Team and suppliers to improve the ongoing development of products and services
* Giving priority to customer satisfaction in all communications and, when needed, redirecting unresolved issues to next-level (1st Level IT Support)

YOUR QUALIFICATIONS & SKILLS

* Bachelor‘s Degree in computer science or IT; High School diploma and relevant certifications are a plus
* Previous professional experience in a similar position
* Profound knowledge of Windows and/or Mac operating systems, network protocols, and troubleshooting tools
* Passion and interest in working in the IT sector
* Customer and service-oriented mindset
* Ability to work independently and in a structured manner
* Solution-oriented approach and accuracy
* Good knowledge of English, German, and Italian

OUR COMMITMENT

* Innovative work environment in a young, dynamic team
* High-tech projects in the future-proof sector of e-mobility
* Opportunities for advancement in a growing company
* A wide range of further training opportunities
* Attractive bonus system and performance-related pay
* Additional company benefits
#J-18808-Ljbffr