About Us
Deutsche Post DHL (DPDHL) is the world’s leading logistics provider, with nearly 600,000 employees across more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the DHL division specializing in international transportation, particularly air, ocean, and road freight. We are the global leader in air freight and rank second in ocean freight services.
DHL Global Forwarding Italy operates through 15 Stations across the country and 4 Gateway departments, supported by over 600 highly skilled professionals. At DGF, our core business is freight forwarding—but people are our passion. Innovation and diversity are fundamental parts of our culture.
We offer excellent opportunities for personal growth and professional development.
We are truly proud to say that we are a “Great Place to Work”.
If what you’ve read so far sounds exciting and you would like to join our team… keep reading!
For our branch in Verona, we are currently looking for a Field Sales Specialist.
Location
Verona
Job Purpose
Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for Lombardy region in line with business strategy, financial objectives, Group guidelines and policies.
Key Tasks
* Deliver sales objectives and revenue growth for the geographic region of responsibility.
* Secure new business and build on existing core business through repeat orders.
* Respond to inquiries, resolve problems, promote and sell products/services.
* Identify and contact prospective customers and build relationships to generate future sales and repeat business.
* Check and understand type and size of customer requirements, and suggest products/service/alternative products/services.
* Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers.
* Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
* Introduce products and promotions to customers and deploy marketing campaigns as appropriate.
* Build rapport and trust with customers by being informed about their business and market.
* Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention.
* Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
* Identify problems that may not be clear in own area of authority and modify work methods accordingly.
* Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.
Requirements
* Bachelor’s Degree or equivalent experience/qualification.
* 3+ years of previous experience in sales within freight forwarding industry.
* At least B2 level of English.
* Excellent communication skills.
* Proficient with Office Suite (Excel, Outlook, Power Point, Word).
* Customer orientation and Problem Solving.
* Autonomy and Time Management.
* Proactivity and energy.
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