Social network you want to login/join with:SAP BASIS HANA Account Manager, ascoli picenoClient: HCLTechLocation: ascoli picenoJob Category: OtherEU work permit required: YesJob Reference: 473317087349676441633710Job Views: 1Posted: 02.05.2025Expiry Date: 16.06.2025Job Description:www.hcltech.comPermanent / Full-Time / RemoteWe are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud services.Our diverse, creative, and passionate team strives for excellence and innovation. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.Your Role ResponsibilitiesWe are looking for a Digital Customer Engagement Manager to make a significant impact on our SAP project. Responsibilities include:Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud ServicesContributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICESOrchestrating overall service/project delivery according to scope, budget, and milestonesSupporting de-escalations of critical customer situationsCollaborating with MIM, SAP Enterprise Cloud Services Customer Office, and SAP Product Support in critical situationsParticipating in customer release and maintenance activitiesSupporting customers on technical requirements throughout their lifecycle within SAP EnterpriseExecuting problem management and continuous improvementLiaising with SAP stakeholders to ensure customer successReviewing account status and analyzing needs for account transition based on growthEnsuring systematic onboarding and continuous knowledge transfer sessionsQualifications ExperienceTechnical Skills:Minimum 5 years of SAP Basis expertiseHands-on experience with HANA databaseMandatory experience in SAP Upgrade Migration (OS/DB)Experience with SaaS products (Ariba, Salesforce, C4S) integration is a plusExperience with cloud platforms (AWS, Azure, GCP)Italian at C2 or native level, English B2 or aboveWork Experiences5-6 years in multinational software/IT organizations5 years of SAP S/4HANA knowledgeAt least 2 years in Cloud solutions (Management, Consulting, or Delivery)Why UsFast-growing global tech company with offices in 50+ countries and 225,000 employeesHighly diverse with 165 nationalitiesGlobal collaboration opportunitiesVirtual-first work environment with flexibilityInvestment in employee growth and developmentComprehensive benefits and recognitionEquality Opportunity for AllWe are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, or other protected categories, in accordance with applicable laws.
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