LOCATION: Italy - Remote
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THE ROLE
This position requires daily customer, business partner and internal team interaction. Together with the Sales teams you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. Expect to travel 2-3 weeks out of a month and 2-3 days each of those weeks. A strong desire to learn and a “can do, want to learn” attitude is needed. You will be working with an experienced, motivated team willing to share their knowledge and experience to help you expand your skillset and succeed in reaching your goals.
This is a primary focus on engaging large enterprise and upper mid-market customers and prospects from Italy in sectors such as Healthcare, Government, Finance, Manufacturing and Retail, where complex environments demand customized, scalable EUC solutions.
TASKS AND RESPONSIBILITIES
Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Southern Europe
Technical contact for new customers from the discovery and qualification phase to post sales handover
Build and maintain customer and partner rapport through virtual meetings and on-site visits
Analysis of customer needs and development of technical solutions
Prepare, execute, and support proof of concepts
Take ownership of technical RFIs, RFPs and public tenders and respond in time
Works on complex projects
Architect solutions by working with the customer directly or in conjunction with both the partner and customer while adhering to the IGEL reference architecture and best practices
Assist new technology partners to integrate their solution into IGEL OS if required and hand it over to the IGEL Ready team to generate new business
Become a Subject Matter Expert in a specific technology stack
Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
Ensure clear and professional communication between our teams and the customer
Execution and proactive preparation and follow-up of technical product presentations and workshops
Demonstrate our technology at industry events and tradeshows
Promote IGEL training offerings, additional IGEL services and IGEL Certifications
May assist less-experienced colleagues
Wide latitude for independent judgement
Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
Communication of customer / market requirements to Product Management and Development
Continuing education by attending training sessions and reading technical documentation
Work through technical issues at the operating system level
Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
Manage case escalation to maintain forward movement on sales opportunities
Ability and willingness to travel as needed
EXPERIENCE AND QUALIFICATIONS
Personal skills
Highly skilled with extensive proficiency
Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
Strong presentation skills
A team player who is influential and builds good working relationships across all levels
Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
Very good ability to understand and explain complex technical issues in an easy way
Ability to communicate via phone and email is required
Ability to listen effectively and show patience while working with customers, colleagues, and partners
Ability to adapt to new technologies quickly
Ability to work independently under minimal supervision
Ability to take effective notes
Ability to multitask effectively and work under pressure
Positive work ethic
Fluent in English and Italian
Technical skills
Minimum of 6+ years Presales Engineer experience required
Working knowledge of Linux Operating Systems
In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
Working knowledge of Windows Operating Systems
Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
Good understanding of the solutions offered by IGEL’s technology partners
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Matt Krajnik
IGEL Technology GmbH
Green Park, 100 Longwater Avenue
Reading, Berkshire
RG2 6GP, United Kingdom
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. xlwpduy We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
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