🚀 Join Trace OneAre you looking for new professional challenges? We have an opportunity for you.Context: We are looking for an Account Manager Mid Market based in Italy to manage and develop a portfolio of the most important clients in a SaaS / Cloud environment. This is a post‑sales role with strong responsibility for customer relationship management, business growth, and long-term value creation.The position requires regular travel across the EU.Key Responsibilities:The Account Manager will act as the main point of contact for assigned clients and work closely with internal teams to ensure customer success and commercial growth:Build and maintain trusted relationships with a portfolio of key clientsDevelop a deep understanding of customers’ objectives, organizational structure, and stakeholders, identifying and influencing key decision makersManage day-to-day communications between clients and internal teams, ensuring commitments and deadlines are metIdentify and develop upsell and cross-sell opportunities with existing customers and their subsidiariesDrive sales strategies and negotiate contracts, defining performance objectives and timelinesHandle client issues and escalations, ensuring continuity, satisfaction, and trustPresent the company’s solutions at external events such as conferences, seminars, and customer meetingsDevelop relationships with partners and external companies to create sales synergiesEnsure accurate and timely reporting in the CRM, including weekly updates, forecasts, and key account metricsPrepare and deliver follow-up reports to internal and external stakeholdersCollaborate closely with Support, Product, and Professional Services teams to ensure the best customer experienceKey skills and requirements:Minimum 2 years of experience selling software in a Web / SaaS / Cloud environment, with a soli