Social network you want to login/join with: www.hcltech.com Permanent / Full-Time / Remote We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services to drive industry progress. Our diverse, creative, and passionate team strives for excellence and personal growth, supporting each other's development and success. We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity. Your Role & Responsibilities As a Digital Customer Engagement Manager, your responsibilities include: Supporting sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services. Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services. Orchestrating service/project delivery according to scope, budget, and milestones. Supporting de-escalation of critical customer situations. Collaborating with Major Incident Management, SAP Customer Office, and SAP Support teams during critical situations. Participating in customer release and maintenance activities. Supporting customers with technical requirements throughout their lifecycle within SAP Enterprise. Executing problem management and continuous improvement initiatives. Engaging with SAP stakeholders to ensure customer success. Reviewing account status and analyzing if accounts need to be transitioned due to growth. Ensuring systematic onboarding of associates, including training documentation. Enabling continuous knowledge transfer sessions on new topics and refresher trainings. Qualifications & Experience Technical skills required: Minimum of 5 years of SAP Basis expertise. Hands-on experience with HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS integrations (e.g., Ariba, Salesforce, C4C) is a plus. Hands-on experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level. English language proficiency at B2 level or above. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA Basis knowledge. 2 years of cloud-related experience in solution management, consulting, or delivery. Why Us Fast-growing global tech company with offices in over 50 countries and 225,000 employees. Highly diverse, with 165 nationalities represented. Opportunities to collaborate worldwide. Virtual-first work environment promoting flexibility and work-life balance. Dedicated to your growth through learning and career development. Comprehensive employee benefits. Certified as a great place to work and recognized as a top employer in multiple countries. Equality & Opportunity for All We are committed to equal employment opportunities for all applicants and employees, regardless of race, religion, sex, age, nationality, disability, or other protected categories, in accordance with applicable laws. J-18808-Ljbffr