At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build a world-class delivery experience, this is your chance to make history. We are looking for a dynamic, organized self-starter to join as Key Account Manager - Amazon PARP (Pick up and Returns points) in Italy.
Amazon PARP is an alternative delivery solution available to Amazon customers, offering convenient pickup and return options. As the Key Account Manager, you will be responsible for managing and expanding our network. This strategic role requires a proven track record in C-level stakeholder management, complex contract negotiations, and end-to-end network ownership.
As a key member of the PARP team, you will work cross-functionally to drive the entire client relationship lifecycle. Your responsibilities will include overseeing network development and roll-out, optimizing performance, conducting reviews, creating action plans, and managing contract renewals. You will serve as the primary point of contact for both external partners and internal stakeholders, ensuring the best possible customer experience while collaborating with various teams such as Tech Ops, Finance, Marketing, Business Planning, Legal, and Product Management.
This role offers a unique opportunity to shape the future of Amazon's alternative delivery solutions and make a lasting impact on customer convenience and satisfaction across Italy.
Key job responsibilities
- Own and drive executive-level relationships with C-level stakeholders across partner organizations, serving as the primary point of contact for strategic decision-making and partnership growth
- Lead complex contract negotiations, including commercial terms, service level agreements, and partnership conditions with high-value partners
- Market Analysis and forecasting in order to discover insights to better shape strategical decisions
- Maintain complete ownership and oversight of PARP (Pick up and Returns points) network in Italy, including performance optimization, expansion strategy, and quality control
- Drive the development/roll-out phase, maintain and optimize the current network, conduct performance reviews, create action plans, and manage contract renewals
- Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management) to ensure seamless network operations
- Lead of the business expansion, route-to-market strategies, and new product/service launches, driving revenue growth, cost savings and market penetration
- Lead offline Marketing and Advertising campaigns with location partners to boost Amazon Locker awareness and utilization
- Drive best-in-class customer experience, service, and convenience across all Pickup locations
BASIC QUALIFICATIONS
- Bachelor's degree in Business Administration, Economics, Engineering, or related field
- Fluency in Italian and English (written and verbal communication)
- Previous experience in managing strategical customers, own P&L, conduct high level negotiations and maintain and grow strategic alliances and partnerships for business
- Experience in FMCG, retail, logistics, or e-commerce industries
- Proven experience in managing high level negotiations
- Highly commercially aware, creative and astute with strong financial and analytical skills
- Proven strategic relationship manager with ability to plan strategically with customers and bring strategy into implementation
- Ability to develop and execute strategic plans, anticipating market trends and adapting to changing business needs.
- Strong excel and Poverpoint skills
PREFERRED QUALIFICATIONS
- Master’s degree
- Experience with CRM systems (Salesforce preferred)