About the role
D-Wave is seeking a Staff Technical Account Manager (TAM) with strong Optimization knowledge to lead technical engagements with Italian customers and support the integration and deployment of our quantum computing solutions. In this client-facing advisory role, you’ll act as a trusted technical advisor externally, helping customers identify use cases, solve complex problems, and achieve successful adoption of our platform. Internally, you’ll collaborate closely with sales, product, professional services and business development teams to ensure customer needs are met and value is delivered.
What you’ll do
* Present our product to customer prospects, understanding their most critical computational challenges and mapping company value accordingly
* Translate and present the company’s vision, strategy, and product roadmap to both executive-level and technical stakeholders
* Deliver technical presentations at large events such as conferences, webinars, and seminars
* Support marketing efforts by hosting webinars, staffing conference booths, and representing the company at industry events
* Hold regular technical meetings with clients during rollout, expansion, and support phases, identifying opportunities for further ROI
* Build and maintain long-term technical relationships with customer teams across the project lifecycle
* Identify and recommend new projects that can leverage the D-Wave’s solutions
* Serve as a technical resource on quantum optimization, industry trends, and competitive positioning
* Convey customer requirements to internal product and development teams, advocating for client needs
* Communicate complex technical information clearly and effectively across multiple platforms and audiences
* Demonstrate a strong customer support mindset, meeting clients where they are and delivering candid, thoughtful guidance
* Support the identification of professional service opportunities through discovery meetings with customers and prospects, and collaborate with the professional services team
* Provide technical support to customer’s project through Advisory Service
* Travel may be required to conferences, client meetings, training sessions, and sales events
* Please note that this role may start as 100% remote and then transition to a hybrid role with Milan as the location.
About You
* Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related STEM field; advanced degree a plus
* 5+ years combined experience in a technical customer-facing role (e.g. Sales Engineer, Technical Account Manager, Presales, Solution Integrator, Solution Architect, Customer Success) in enterprise software or comparable experience solving problems for clients.
* Strong foundation in Optimization (as it relates to Operations Research), algorithms, or applied mathematics
* Familiarity with Operations Research techniques and tools (highly desired)
* 2+ years of hands-on Python programming experience in an enterprise environment
* Experience supporting clients in areas of logistics, manufacturing, pharma, fintech, and/or research and education is required
* Experience with tools and platforms such as GitHub, and REST APIs
* Proven ability to communicate technical content to both technical and non-technical stakeholders
* Experience with project areas in logistics, scheduling, resource allocation, or other similar focus preferred
* Quantum computing experience is a plus, but not required
* AI/LLM experience is a plus, but not required
* Project management experience is a plus, but not required
Equal Employment Opportunity Statement
It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.
No 3rd Party Candidates
No 3rd party candidates will be accepted
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