Job Overview:
- The Store Manager will be responsible for overseeing the overall performance of an individual store through effective execution of marketing and operations strategies.
- Coordinate diverse business sequences, including marketing, administration, logistics, HR, sales, and operations, to ensure seamless functionality within the store.
Key Responsibilities:
- Asset Management: Maintain a clean and organized exterior, ensure fixtures and fittings are properly maintained, coordinate maintenance services, and safeguard company assets.
- Stock Control: Oversee all stock inventory, identify slow-selling items, conduct regular stock takes, and minimize shrinkage according to company standards.
- Merchandising: Manage merchandise quality and quantity, coordinate shelf layouts and seasonal displays, and maintain required housekeeping standards.
- Marketing and Sales: Implement promotions to maximize sales opportunities, prepare staff for display setup in alignment with sales and marketing requirements, participate actively in promotions, stay updated on current advertising trends, provide sales guidance to staff, and maintain awareness of products, marketing, and pricing of area retailers.
- Administration and Cash: Ensure standard administrative procedures are met, manage controllable expenses to impact profitability, report daily figures to Area Manager, and verify documents regularly.
- Security / Risk: Oversee security aspects, adhere to strict security protocols, monitor security personnel, and respond to alarm calls.
- Customer Services: Train staff in customer service principles, assist customers with inquiries and complaints, apply Customer Service principles in a friendly manner, and continuously meet customer needs.
- People Management: Assign tasks to employees, encourage and train staff to become a motivated team, manage employee performance and development, manage time and attendance, and conduct regular staff meetings.