As a vital component of our store, you will be instrumental in overseeing day-to-day operations, driving sales and ensuring a positive shopping environment for our customers.
You will also make sure that our store meets its financial goals and customer service standards, including achieving & managing budgets and ensuring customer and employee satisfaction.
If you are a results-driven person passionate about retail management, delivering a great customer experience with experience in retail leadership, team management and achieving sales targets, we invite you to join our team.
Objectives of this role:Overseeing daily operations of the retail store, ensuring a smooth and efficient workflow
Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service
Monitoring inventory levels, conducting regular stock assessments and coordinating with buying team to maintain optimal stock levels
Implementing merchandising strategies to enhance product visibility and appeal
Analysing sales data and implementing sales strategies to maximise revenue and profitability
Ensuring a positive and customer-friendly shopping experience across the store
Key Responsibilities:Ensuring the daily smooth operation of the store, including stock management, cleanliness, and store appearance
Monitor and analyse sales performance, identifying areas for improvement and implementing corrective actions
Recruitment, management, training and motivate retail staff, providing coaching and support for professional development
Create & manage weekly staff rosters that align with customer traffic
Maintaining high-quality customer service and professionally handling any issues
Overseeing stock levels and conducting regular inventory checks
Managing the store's budget, expenses, and financial reporting
Working closely with buying team to best ensure product offer and stock levels best align with customer needs and sales
Coordinate with the marketing team to execute promotional events and campaigns
Collaborate with the store's visual merchandiser to create appealing product displays
Conduct regular meetings with the retail team to communicate goals, product feedback, expectations and updates
Managing and executing store events both on and off-site with the wider marketing team
Stay updated on industry trends, customer preferences and competitive landscape to drive innovation
Requirements:Bachelor's degree in Business Administration, Retail Management, or a related field
Having at least 3 years of experience as a Retail Manager or a Store Manager
In-depth knowledge of retail operations and inventory management
Understanding of sales techniques and customer service best practices in Indonesia
Familiarity with point-of-sale (POS) systems and retail analytics.
– ideally Shopify POS and +
Excellent communication and interpersonal skills for effective team leadership in both English and Bahasa
Results-driven mindset with a focus on achieving sales targets and KPIs
Detail-oriented with strong organisational and multitasking abilities
Ability to adapt to changing priorities and work effectively in a dynamic environment
Multilingual proficiency for effective communication in a diverse consumer market
Ability to work flexible hours and holiday shifts
Preferred skills and qualifications:Certification in Retail Management or related certifications
Knowledge of inventory management and merchandising principles
Proficiency in Microsoft Office and other retail management software
Knowledge of e-commerce and online retail trends
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