As a vital component of our store, you will be instrumental in overseeing day-to-day operations, driving sales and ensuring a positive shopping environment for our customers. You will also make sure that our store meets its financial goals and customer service standards, including achieving & managing budgets and ensuring customer and employee satisfaction. If you are a results-driven person passionate about retail management, delivering a great customer experience with experience in retail leadership, team management and achieving sales targets, we invite you to join our team. Objectives of this role: Overseeing daily operations of the retail store, ensuring a smooth and efficient workflow Leading and motivating retail associates to achieve sales targets and deliver outstanding customer service Monitoring inventory levels, conducting regular stock assessments and coordinating with buying team to maintain optimal stock levels Implementing merchandising strategies to enhance product visibility and appeal Analysing sales data and implementing sales strategies to maximise revenue and profitability Ensuring a positive and customer-friendly shopping experience across the store Key Responsibilities: Ensuring the daily smooth operation of the store, including stock management, cleanliness, and store appearance Monitor and analyse sales performance, identifying areas for improvement and implementing corrective actions Recruitment, management, training and motivate retail staff, providing coaching and support for professional development Create & manage weekly staff rosters that align with customer traffic Maintaining high-quality customer service and professionally handling any issues Overseeing stock levels and conducting regular inventory checks Managing the store's budget, expenses, and financial reporting Working closely with buying team to best ensure product offer and stock levels best align with customer needs and sales Coordinate with the marketing team to execute promotional events and campaigns Collaborate with the store’s visual merchandiser to create appealing product displays Conduct regular meetings with the retail team to communicate goals, product feedback, expectations and updates Managing and executing store events both on and off-site with the wider marketing team Stay updated on industry trends, customer preferences and competitive landscape to drive innovation Requirements: Bachelor’s degree in Business Administration, Retail Management, or a related field Having at least 3 years of experience as a Retail Manager or a Store Manager In-depth knowledge of retail operations and inventory management Understanding of sales techniques and customer service best practices in Indonesia Familiarity with point-of-sale (POS) systems and retail analytics. – ideally Shopify POS and Excellent communication and interpersonal skills for effective team leadership in both English and Bahasa Results-driven mindset with a focus on achieving sales targets and KPIs Detail-oriented with strong organisational and multitasking abilities Ability to adapt to changing priorities and work effectively in a dynamic environment Multilingual proficiency for effective communication in a diverse consumer market Ability to work flexible hours and holiday shifts Preferred skills and qualifications: Certification in Retail Management or related certifications Knowledge of inventory management and merchandising principles Proficiency in Microsoft Office and other retail management software Knowledge of e-commerce and online retail trends J-18808-Ljbffr