For thousands of years, commerce was human. Shopping became efficient but soulless: endless product grids, generic descriptions, no one to guide you.
We build AI agents that bring back the personal, conversational shopping experience, but at infinite scale. Through WhatsApp, web, voice, and email, we help brands sell through real conversations that feel natural, helpful, and human. Where this is going: an AI-native CRM that runs the entire customer relationship for B2C brands, across every channel, autonomously.
We work with brands like Ducati, Pittarosso, Piazza Italia, and Doppelgänger. You’ll own a portfolio of SMB e-commerce brands and be responsible for growing their revenue with TextYess. This is an account management role with clear commercial targets: you are measured on net revenue retention, expansion, and the health of your book.
Your merchants are mostly DTC brands that use TextYess to run WhatsApp campaigns, automate customer conversations with AI agents, and drive retention at scale. You actively consult your clients on their retention strategy, identify expansion opportunities (new channels, credit upgrades, campaign services), run regular check-ins, and close upsells. You’ll be joining a small, growing commercial team that includes a Strategic Account Manager (covering the largest accounts), a Product Success Manager (covering onboarding and adoption), and a support team. You own the commercial relationship for your accounts end-to-end.
Own the full commercial relationship for a portfolio of SMB accounts
→ Run regular check-ins and QBRs with your accounts to drive adoption and surface expansion opportunities → Manage renewals, contract renegotiations, and churn prevention for your portfolio
→ Keep your CRM (Attio) clean and your pipeline accurate so forecasts are reliable
→ Bring market intelligence back to the team: what merchants are asking for, what competitors are doing, what is working and what is not
Ideally you’ve managed a book of business before and you know what it means to own a number. 1-3 years of experience in account management, customer success with commercial targets, or a similar client-facing role with revenue responsibility
→ Fluent in Italian and English
Experience in e-commerce, SaaS, or MarTech → Familiarity with e-commerce platforms (Shopify, WooCommerce) and marketing tools (Klaviyo, CRM systems) → Understanding of retention marketing, CRM strategy, or WhatsApp commerce
Fully remote, with an office in Milan and/or coworking access wherever you are
→ 30-min Intro Call
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