Join Ascom, a global leader in Healthcare ICT and mobile workflow solutions. With over 160 years of experience and operations in 19 countries, our systems are used in over 12,000 hospitals worldwide, managing 800 million alerts annually. We are committed to transforming healthcare through innovative technology and improving the experiences of healthcare professionals and patients alike. We are seeking a First Line Technical Support Engineer to be the first point of contact for our customers. You will provide remote support by accessing customer systems, troubleshooting issues, and delivering technical assistance, leveraging your knowledge of Ascom solutions and understanding of customer environments. Your Responsibilities : Register, classify, and respond to Incidents and Service Requests promptly. Communicate with customers regarding the status of their service calls and provide updates. Collaborate with peers to troubleshoot and resolve service issues. Ensure SLAs and response times are met by coordinating service requirements. Escalate issues to higher support levels as needed and document all work performed. Participate in rotational after-hours and weekend support coverage. Assist in preventive maintenance activities. Qualifications & Experience : Practical or Bachelor's degree in SW engineering, ICT, or equivalent. Experience in technical support within IT, telecommunications, or healthcare sectors. ITIL Certification is preferred. Strong troubleshooting skills and experience with Windows Server environments. Basic knowledge of Data Security and data integrations. Personal Qualities : Strong drive, curiosity, and self-motivation. Ability to manage multiple requests and meet deadlines. Structured approach to work with good planning skills. Excellent interpersonal, communication, and teamwork skills. Quick learner with interest in technical topics and customer value creation. What We Offer : A proud, innovative company with a collaborative culture. Opportunities for personal and professional growth. Work with cutting-edge healthcare technology. Join Us : Ascom is an equal opportunity employer fostering diversity, equity, and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, or other protected statuses. Join us in creating an inclusive environment and making a difference in healthcare through technology. Learn more about us at: ascom.com J-18808-Ljbffr