CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model Job Description: PLEASE READ BEFORE APPLYING - Please submit your _CV in English_,_ - your have a _fluent/native level of English and Italian,_ - Relevant industry experience and people management skills are real plus,_ YOUR MISSION - _ Oversee a team of National Account Managers responsible for developing and executing the country's strategy to deliver an exceptional customer experience._ - _ Manage a portfolio of existing customers with a revenue stream in the country of over 60M€. Responsible for executing CHEP’s business strategy and well as developing and implementing specific account plans in the region._ - _ Execute the growth strategy for CHEP Italy by leading strategic initiatives and directing sales efforts to achieve sustainable business growth across our emerging segment of customers. This includes expanding business with existing customers increasing market share and strengthening CHEP's position within the pooling industry._ YOUR GOALS - Proactively collaborate with the larger commercial team, Customer Service, Finance, Retailer commercial and Asset to ensure the highest Customer Experience whilst delivering profitable and sustainable growth. - Enhance customer value through expanded collaboration by fostering deeper partnerships, understanding evolving needs, co-creating innovative solutions, and delivering services that exceed customer expectations. - Contribute to business planning (IBP) collaborating with key stakeholders to develop strategic objectives, analysing market trends and performance data, and aligning initiatives with overall business goals to drive growth and profitability. - Create and bring to market the commercial and new business strategy by supporting Customer Segmentation and delivering top value to existing customers. - Drive new business acquisition efforts, identifying and pursuing opportunities to expand CHEP business. - Develop and implement collaborative strategic plans with customers, focusing on growth opportunities, cost reduction strategies, sustainability initiatives, and simplifying business processes to enhance customer satisfaction and achieve mutual success. - Drive and oversee the opportunity pipeline to support growth and retention of existing customers, collaborating with the entire commercial team, and championing Salesforce adoption across teams. - Support the team in negotiations with customers to cultivate robust, mutually beneficial relationships and optimize asset productivity to drive value for all parties involved - Boost employee engagement and wellbeing implementing initiatives that foster a positive work environment, encourage open communication and support professional development - Role-model and promote a culture of agility, transparency, respect and inclusion WHAT WE ARE LOOKING FOR We’re looking for an experienced Category with: - Strong analytical skills - 5 years’ experience in a customer facing, people management roles - Relevant FMCG Experience a plus - Proficient use of MS Office - Experience in Supply Chain Mapping - Excellent commercial negotiation, communication and presentation skills - Strong networking, relationship building and inter-personal skills - Energetic leader, team leader and player, strategic thinker - Proficiency in English WHAT WE OFFER - Competitive Remuneration package - Annual bonus based on company & personal performance - Opportunity to take part in the Brambles share program - Fully committed to a future of flexible Hybrid Working - Various health & wellbeing events and programs Preferred Education Masters Preferred Level of Work Experience 5 - 7 years Remote Type Hybrid Remote We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, relig