Responsible for the day-to-day management and orchestration of assigned Key Accounts, co-creating, developing, and driving the implementation of customers’ business plans. Achieves customer revenue targets and serves as the dedicated focal point within CooperVision for the KAs business.
Drives sales growth by managing business strategies within the designated Key Account base, meeting and exceeding operational, sales, and performance objectives.
Scope
Responsible for developing relationships with designated Key Accounts and managing sales within a relevant revenue region. Interacts internally with customer business teams and key stakeholders in marketing, business analytics, customer services, and European marketing functions. Externally accountable for designated key accounts, increasing CooperVision's share of wallet within each Italian Key Account, and coordinating local implementation of international agreements.
Customer Planning and Management
* Maintain a long-term, strategic focus in all interactions, utilizing insight and business selling skills.
* Identify and maximize joint opportunities.
* Develop customer business expertise and commercial understanding.
Business & Financial Acumen
* Understand ROI, forecasting, and financial evaluation tools.
* Align with corporate vision and strategy.
Insights into Action for Results
* Interpret and use financial and market data to influence decisions.
Partnership Selling
* Build excellent partnership relationships with customers and internal stakeholders by understanding individual interests and influencing effectively.
* Communicate confidently within a complex matrix-managed business.
Triple Win Negotiation
* Think creatively and deal effectively with unpredictability, seeking competitive advantage.
Category Leadership
* Act as an effective change agent focusing on category, quality, and service excellence.
Other Requirements
* High proficiency in written and spoken English (C1-C2 level).
* Energetic self-starter with a passion for making a difference.
* Minimum 5 years of professional experience in a B2B environment; experience in consumer health or optician industry is a plus.
* Experience in strategic penetration of major customers.
Education
* Preferably degree level or equivalent (e.g., Economics, Business).
* Optician/Optometrist qualification is a plus.
Additional skills include building and leading cross-functional teams, developing customer business plans, managing category growth, and maintaining professional relationships with key contacts across various functions.
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