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Client:
HCLTech
Location:
Perugia, Italy
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
16933999915669913633710
Job Views:
2
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
www.hcltech.com
Permanent / Full-Time / Remote
We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries, focused on Digital, Engineering, and Cloud solutions.
Our diverse, creative, and passionate team strives for excellence and personal growth, supporting our employees to find their spark and become the best versions of themselves.
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team and contribute to our innovative projects involving SAP.
Your Role & Responsibilities
As a Digital Customer Engagement Manager, your responsibilities will include:
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating service/project delivery according to scope, budget, and milestones
* Supporting de-escalations of critical customer situations
* Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support teams
* Participating in customer release and maintenance activities
* Supporting technical requirements throughout the customer's lifecycle within SAP Enterprise
* Executing problem management and continuous improvement initiatives
* liaising with SAP stakeholders to ensure customer success
* Reviewing account status and analyzing needs for account transition
* Ensuring systematic onboarding and continuous knowledge transfer sessions
Qualifications & Experience
Technical skills required:
* At least 5 years of SAP Basis experience, with expertise in SAP HANA database
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory
* Experience with SaaS products and cloud platforms (AWS, Azure, GCP) is preferred
* Proficiency in Italian (native or C2 level) and English (B2 level or above)
Work Experiences
* 5-6 years in multinational software/IT organizations
* 5 years of SAP S/4HANA knowledge
* 2+ years of cloud-related experience
Why Us
* Global presence with diverse workforce and opportunities for international collaboration
* Flexible, virtual-first work environment supporting work-life balance
* Focus on employee growth through learning and career development
* Comprehensive benefits and recognition programs
Equality & Opportunity for All
We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, or other protected classes, in accordance with applicable laws.
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