Overview
Job Number 26040999
Job Category Food and Beverage & Culinary
Location The Excelsior a Luxury Collection Hotel Florence, Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that create lasting memories. With more than 100 years of experience starting in 1906 with the Italian brand CIGA, a collection of the most famous and iconic properties in Europe, the brand boasts a solid foundation for continued evolution aimed at exceeding the desires of luxury travelers. From legendary palaces and secluded retreats to modern classic and timeless buildings, every hotel and resort expresses a unique and precious reflection of the place. If you appreciate evocative storytelling, you have a strong interest and passion for the locale’s heritage and wish to offer sincere, personalized hospitality that anticipates guests’ needs, invite you to join our journey. Joining The Luxury Collection means joining a portfolio of brands within Marriott International. Choose an environment where you can do your best work, start your journey toward your goals, become part of a fantastic global team and become the best version of yourself.
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