For our company Keliweb we are looking for a Customer Care Agent 1st Level. Role: The role involves handling first/second-level customer support requests, requiring a proactive approach to training, change, and teamwork. The job location will be Rende, Bergamo, or fully remote. Responsibilities: - First and second-level technical support via the ticketing system, with possible customer phone contact for technical/administrative issues. Pre - and post-sales/renewal administrative assistance. - Coordination with Keliweb PU-teams, Authority for assistance related to domains and additional services. - Develope solutions based on defined project specifications. - Responsible for implementation, documentation creation, and knowledge transfer. - Customer feedback system. - Use of customer support and business intelligence tools. Requirements: - Excellent knowledge of main IT tools and the internet. - Strong communication skills. - StrongbAnalytical and problem-solving skills - Goal-oriented mindset. - Sales techniques knowledge. - Good knowledge of English. - WordPress knowledge preferred. - Knowledge of Joomla, PrestaShop preferred. - Knowledge of SSL certificates, DNS systems and record types, use of dig for name resolution recommended. - Whois system knowledge. - Customer satisfaction principles. - Ability to work both in a team and independently, including remote work. - Availability to work shifts from Monday to Sunday, between 8:30 AM and 8:00 PM.