About LetzFair LetzFair is transforming how people connect and experience events, trade shows, and business networking through a smart and scalable SaaS platform. We provide an AI-powered networking and matchmaking platform designed to enhance events, congresses, trade shows, and professional communities. We deliver innovative solutions to clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage. We’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills, a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients. We are seeking someone who is analytical, data-driven, and tech-savvy, with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential. What you will do Be the main point of contact for our clients, helping them unlock the full potential of our platform. Note: this is not a development role; no coding skills are required. Work with numerous international clients, for whom English will be the main language of communication. Manage the full client lifecycle, from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders. Ensure clear communication and timely responses to client requests and issues. Collaborate with internal teams, especially product and development, to ensure customer satisfaction. Contribute to the design and implementation of strategies to enhance the customer experience and optimize internal processes. Create and manage regular reports and analyses to support the sales team in developing and optimizing strategies. What we are looking for At least 3 years of experience in roles requiring strong digital hard and soft skills. Proficiency with Project Management tools (e.g., Asana, Trello). Fluency in English, both written and spoken. Excellent interpersonal and active listening skills, with the ability to build trust and manage professional relationships effectively. Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms). A plus : proficiency in Spanish, German, or another European language, and interest/experience in the events industry. What we offer A fast-growing company with exciting career opportunities. A dynamic and innovative environment where your ideas truly matter. Direct collaboration with leadership and a real impact on company strategy. A feedback-driven, collaborative team with a growth mindset. Clear career development paths within the organization. Benefits: meal vouchers, continuous training, smart working. Compensation: Annual salary range €27,000 - €35,000, with individual OTE and company performance bonuses. Ready to join us? Send us your CV along with a short introduction explaining why you are the right fit for this role. Join us in shaping the future of events. LetzFair is waiting for you! LetzFair is an equal opportunity employer. We welcome applications from individuals of all genders, ethnicities, sexual orientations, abilities, and backgrounds. J-18808-Ljbffr