PAs the Product Manager Service (PM), the core mission is: shape and support Service Offerings that are practical, sustainable, and aligned with customer needs. Collaborate across the board to define these offerings, understand the Solution Context, and outline the Service Vision Roadmap, with a strong focus on Digitalization, and Features necessary for success. The focus spans Service Pricing, Service Margin, Spare Parts, Service Kits, Service Contracts, and future Digital Services within the Belimed Digitalization Portfolio. Engage with Service Leaders globally, liaise with the Global Product Manager, Equipment, Connectivity, Consumables, and other stakeholders—this role is all about making it happen beyond the local team. /ppTask Responsabilities /ppThe Product Manager, who ensures full Global Service Offering, ensures profitable growth of Service Business in his area of responsibility, together with Service Business Development Manager. /pp Product lifecycle management /pulliProduct Launch / Phase-in /liliAccompany product launch activities in collaboration with Product Management, RD and Marketing to ensure that all service relevant aspects are taken care of /liliCreate service related documentation including training materials and support resources /liliProduct in Market /liliManage changes in spare parts and service kits /liliOwn spare part pricing strategy /liliOwn service kits (creation, content, pricing) /liliEnsure all relevant data is documented and centrally stored /liliSupport service training initiatives /liliPhase-out /liliManage end of service communication to the market, in line with equipment phase out cycle /liliManage Spare part and Service Kit phase out related to equipment lifecycle management /li /ulp Digitalization / Remote Service /pulliBe the point of contact for collecting new SmartHub features for the Service business /liliLink to PM Connectivity to create a unified backlog and integration in PI-planning /liliRefine remote service processes and roll out within SteelcoBelimed organization (based on market readiness) /liliPrepare and participate in Program Increment (PI) Planning. Set PI-Objective for Service and ensure deliverables are successfully implemented /li /ulp Customer Experience /pulliMeasure and analyze the service performance, implement data-driven improvements in the service process to meet KPI targets /liliSeek for regular contact with customers to understand their needs and build strong relationships /liliDevelop and execute service sales and process trainings, brown bag events, and collaborate with Marketing for successful service portfolio initiatives. /li /ulp Service offering /pulliConduct market research and competitor analysis to identify trends new opportunities for the Service business /liliWork closely with Business Development to gather and prioritize customer needs and translating them into new service products / offerings. /liliImplement standardized contract offering materials across geographies, develop pricing strategy, calculation approach based on Total Cost of Ownership, maintenance plans, and harmonized quotation templates in all countries /liliDesign and roll-out initiatives to boost service sales /liliCreate and maintain documentation of service offerings including training material and resources /liliCommunicate within the organization to ensure process understanding and adherence /li /ulp Strategic projects /pulliSupport integration process to form one strong SteelcoBelimed Service unit /liliContribute to positioning Service as a driver for profit within the organization /li /ulpDevelops knowledge within the service organisation about CSSD applications and other related infection control norms and regulations /ppSkills Competencies /pulliMarket and customer oriented – living a strong service mentality /liliAnalytical Strategic Thinking: Ability to analyze complex situations and derive strategic actions. /liliCustomer Market Insight: Strong ability to identify customer needs and transform them into service requirements and strategic G2M plans /liliOrganizational Agility: Ability to navigate challenging environments with a solution-oriented, proactive mindset /liliCommunication Presentation Skills: Ability to interact effectively with customers, partners, and internal stakeholders /liliMultilingual Skills: Business fluent in English and/or Italian; additional languages are a plus. /li /ulpEducation /pulliBSc or MSc in Business, Economics, or related field /liliExperience in Project management (e.g., Scrum, SAFe) is a plus. /li /ulpExperience Background /pulliMinimum 5 years of experience in product management /liliExperience within the medical industry or capital equipment sector is preferred /liliWillingness to learn and adapt in a fast-evolving business environment /li /ulpLocation: STEELCO S.p.A. – Via Balegante 27, Riese Pio X (TV). /ppDepartment: Global Service Department /ppType of work: full time job (8.00 – 17.00) /ppType of contract: Permanent /ppOnly applications with attached CVs will be evaluated /ppInformation pursuant to the New EU Regulation No. 679/2016. /ppThe personal data reported in the curriculum vitae will be processed by Steelco S.p.A., with registered office in Riese Pio X - TV, Via Balegante 27 (“Company”), for the selection related to this position or other similar ones. Detailed information also regarding the rights recognized by the legislation on the protection of personal data, can be found in the information notice available on the Company's website at the “Careers” page ( /p