Ph3Italy Management System Certification Commercial Support Advisor /h3 pJoin to apply for the bItaly Management System Certification Commercial Support Advisor /b role at bRINA /b /p pWe’re recruiting for the bItaly Management System Certification Commercial Support Advisor /b to join its office in Rome or Bologna or Pescara or Rozzano, Italy within the bMediterranean Africa Certification /b Division. /p h3Mission /h3 pThe Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalising contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities. /p h3Key Accountabilities /h3 ul libCustomer Data Management: /b ul liCreate and maintain accurate customer records in the database. /li liEnsure customer information is current and complete. /li liHandle customer requests for account information and updates. /li /ul /li libQuotation Issuance: /b ul liAssist in creating and issuing quotations to customers. /li liImplement and manage simple pricing strategies in collaboration with the sales team. /li liEnsure consistency and accuracy in quotation documentation. /li /ul /li libAdministrative Support: /b ul liProvide support to the sales team in document preparation and data entry. /li liMaintain organised files and records related to customer interactions and quotations. /li liCollaborate with team members to streamline processes. /li /ul /li libCustomer Communication: /b ul liEffectively communicate with customers to gather information needed to issue quotations. /li liEnsure timely and professional responses to customer inquiries. /li /ul /li libData Analysis and Reporting: /b ul liAssist with data analysis activities related to customer interactions, pricing, and market trends. /li liGenerate reports to support decision‑making processes within the sales team. /li liContribute to the improvement of data analysis and reporting processes. /li /ul /li libDocumentation and Recordkeeping: /b ul liMaintain accurate and organised records of customer interactions and transactions. /li liDocument details of offers, pricing agreements and other relevant information. /li liEnsure compliance with company record‑keeping policies. /li /ul /li /ul h3Education /h3 pHigh School Diploma/GED in Economics or Computer Science /p h3Qualifications /h3 ul liExcellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements. /li liAbility to multitask and work efficiently in a fast‑paced commercial environment. /li liProficiency in Microsoft Office suite (Excel, Word, Outlook), SharePoint and other relevant business software. /li liKnowledge of company policies relating to data protection, compliance and record keeping. /li liExperience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service or a related field would be an advantage. /li liFamiliarity with RINA services is advantageous. /li liWilling to learn about quotations to effectively support commercial, operations and client teams. /li liBasic IT skills are essential, including the ability to use customer relationship management (CRM) systems, accurately enter data and use other relevant software tools. /li /ul h3Competencies /h3 ul liADDRESS THE WAY – Have a big picture of different situations and reinterpret it in a perspective way /li liBUILD NETWORK – Forge trust relationships, across departments, and outside the organisation /li liCLIENT INTIMACY – Embrace internal and external client needs, expectations and requirements to ensure maximum satisfaction /li liEARN TRUST – Take everyone's opinion into account and remain open to diversity /li liMAKE EFFECTIVE DECISIONS – Structure activities according to priorities, actions, resources and constraints /li liMANAGE EMOTIONS – Recognise one's and other's emotions and express and regulate one's reactions /li liPIONEER CHANGE – Actively embrace change and benefit from the new circumstances /li liPROMOTE SUSTAINABLE DEVELOPMENT – Promote commitment by keeping promises as a role model /li liTHINK FORWARD – Capitalise on experiences and translate them into action plans for the future /li /ul pRINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure mobility, industry, research development sectors. Our business model covers the full process of project development, from concept to completion. /p pAt RINA, we endeavour to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with the Italian Law n. 68/99. /p h3Seniority level /h3 pEntry level /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pSales and Management /p h3Industries /h3 pMechanical or Industrial Engineering, Environmental Services, and Information Technology Services /p pReferrals increase your chances of interviewing at RINA by 2× /p /p #J-18808-Ljbffr