At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences.Working at Hyatt means being part of an environment that demands exceptional performance while offering great rewards, career growth, and a supportive culture.We are seeking a knowledgeable and passionate Guest Experience Agent to join our Thompson Rome Pre-Opening Team************************************We are seeking a charismatic and service-driven Guest Experience Agent to join the opening team of the Thompson Rome, a new 5* luxury lifestyle hotel in the heart of RomeFaccia ora il prossimo passo nella sua carriera: scorra verso il basso per leggere la descrizione completa del ruolo e invii la sua candidatura.About the Role:As a Guest Experience Agent, you will be the first point of connection for our guests before arrival, during and after the stay.You will create meaningful interactions and memorable moments throughout the guest journey while sharing your knowledge of Rome and its rich history..You will embody the spirit of refined hospitality, ensuring every guest journey reflects elegance, warmth, and a deep sense of place.Profile and Key ResponsibilitiesReports to the FO and Rooms Division ManagerDeliver a warm, personalized welcome and farewell experience for all guestsManage check-in and check-out with efficiency and discretion following the proceduresInvite guests to join World of Hyatt and Hyatt Privé ProgramAnticipate guest needs and proactively create memorable and tailored experiencesAct as a key point of contact for guest requests, recommendations, and special arrangementsCoordinate with other departments to ensure seamless service delivery every dayHandle guest feedback with professionalism, ensuring swift resolution and guest satisfactionMaintain the highest standards of presentation, communication, and luxury service etiquetteAssist in developing promotional materials and communications that reflect the