Overview
Job Purpose To be the first point of contact for customers aligned to their respective Business Unit, utilising their specialist product knowledge alongside a professional and confident manner to deliver excellent customer satisfaction, develop new sales opportunities and achieve their sales targets.
Accountabilities
Achieve monthly/quarterly Revenue and Margin targets
Build excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
Plan outbound calls to customers in order to generate new business opportunities
Active inbound selling
Provide accurate and timely quotations to customers
Generate and own a pipeline of deals in TD SYNNEX\'s CRM system, which is regularly reviewed and updated
Manage customer backorder expectations and reporting
Proactively develop relationships with key internal and external contacts
Ensure CRM system is well maintained and provides correct customer information
Provide, sell and negotiate product information, pricing, special offers and promotions
Ensure TD SYNNEX maintains service levels agreements with customers
Attainment of Key Performance Indicators (KPIs) such as daily talk time and outbound calls
Sell the benefits of using TD SYNNEX and the Company value proposition
Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager
Knowledge Skills And Experience
Numerate with good attention to detail
Excellent telephone manner
Priority management and planning skills
Strive to achieve set targets
Understands Sales Process
Effective Communication Skills
Good relationship building
Working knowledge of Microsoft Word, Excel, Outlook
Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
A knowledge of product set would be desirable but not essential
IT industry knowledge would be desirable but not essential
Key Skills
What\'s In It For You?