EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions. EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible, Reliable residential power solutions to thousands of homes.
Our Vision :
Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone.
Our Mission :
Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.
Your career with us :
At EcoFlow, we are all innovators with diverse backgrounds, skill sets, interests, and needs, united in the mission to Power a New World. Here, you will:
* Find reliable peers, savvy mentors, and see new career perspectives;
* Meet new challenges, solution possibilities, and chances to showcase your skills;
* See wider, grow faster, and become outstanding.
We are currently looking for a Technical Support Specialist (or similar role). This position is full-time and remote from Italy.
Your responsibilities include:
* Supporting business development by generating leads through roadshows or workshops;
* Acting as the technical expert during sales pitches and meetings by handling all technical communication and solutions introduction;
* Building and maintaining relationships with EcoFlow partners;
* Building trust through in-depth technical knowledge and understanding client requirements;
* Preparing technical materials and presentation slide decks for pre-sale support;
* Providing product training and ensuring all partners understand the key USPs of EcoFlow products & services;
* Collecting feedback and insights from clients and partners to work closely with R&D for product improvements;
* Helping partners customize solutions to achieve commercial success.
Your profile includes :
* Bachelor's degree or higher in science or engineering; electrical engineering, electro-mechanical equipment, or related fields preferred;
* At least 3 years of experience in customer communication and pre-sale technical support roles;
* Preferably 3+ years in the Residential Energy Storage industry;
* Strong self-drive and proactiveness, ability to work independently and in teams;
* Excellent communication skills, comfortable with customer-facing roles and delivering training;
* Ability to understand customer needs and find solutions independently;
* Passion for the industry, willingness to learn, and ability to grasp complex information quickly;
* Fluency in English and Italian; additional languages like French, German, Polish, Dutch are a plus.
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