Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece' making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent' you will provide top-notch support to our Italian-speaking customers' ensuring their online shopping journey is smooth and enjoyable. Key Responsibilities - Respond to customer inquiries in Italian via phone' email' and live chat' providing exceptional service. - Assist customers with order placements' product questions' and service requests. - Maintain accurate records of customer interactions in our CRM system. - Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty. - Collaborate with various departments to address customer needs and enhance service delivery. - Stay updated on product knowledge' promotions' and changes to the e-commerce platform. Requirements - Fluency in Italian (both written and spoken) is required, knowledge of English is beneficial. - Previous experience in customer service' especially in e-commerce' is highly preferred. - Strong communication and interpersonal skills with a focus on customer satisfaction. - Ability to multitask' prioritize' and manage time effectively in a remote work environment. - Proficiency in using CRM systems and customer support software. - Comfort with technology and online communication tools is essential. - A proactive and positive approach to problem-solving and customer engagement. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - And Much More