The Department Manager, in partnership with the Store Manager, successfully manages all boutique activities, leading and supporting the development of their team, focusing on business and customer experience with highest integrity, actively embodying Hermès culture and values.
Plan daily activities, setting objectives and assigning tasks to the team;
Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development;
Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
Identify training needs and share them with the store management and the training manager.
Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition;
Identify training needs and share them with the store management and the training manager.
Develop business strategy and action plan to enhance the growth of their departments;
Plan morning briefings, ensuring involvement of all team members and support them in their preparation;
Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines.
Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators;
Develop an action plan to meet targets based on performance indicators analysis;
Be responsible of buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc.
Operations
Support store management in organizing, ensuring proper floor coverage and supervision;
Collaborate with operations team and store management to improve end to end processes in store;
Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in-store experience.
Bachelor’s degree preferably with a hospitality or fashion management focus;
Fluency in Italian and English. A third language will be considered an advantage;
Professional background: strong career in management, preferably with international and luxury fashion retail experience;
Proficient with Excel / IT tools;
Driving and charismatic presence on the sales floor and with various interfaces;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
xrdbqlu Join the human adventure of Hermès!
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