PSpringer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. /ppSpringer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders, Springer Health+ develop bespoke content delivered via multichannel solutions, providing the essential tools to support healthcare professionals in achieving the best possible outcomes for patients. /ppbAbout the role and the business unit /b /ppSpringer Health+ Italy provides Medical Communications services to the local Italian affiliates of global pharmaceutical companies, as well as to the head office of those Pharma companies who have their Global HQs in the country. /ppOur dedicated team of sales, operations and editorials staff oversee the production of a full range of deliverables, including scientific papers and manuscripts, medical education including videos, e-learning, podcasts and live meetings, advisory boards, clinical meeting reports and many other forms of medical writing and scientific content. /ppReporting into the General Manager (GM), the Account Director is the one of the agency leaders for an assigned client portfolio, responsible for managing relationships, driving revenue, and ensuring satisfaction. They serve as the primary contact for brand strategy and planning. They may manage a team of 2-3 account managers and executives. The Account Director oversees both strategic and tactical initiatives. Their responsibilities include client service, financial oversight, team leadership, and fostering growth. /ppClient Management /ppbRole with Client /b /ppServes as the client’s strategic advisor and main point of contact for brand matters. /ppBuilds strong, trust-based relationships and actively contributes to strategic and tactical planning. /ppLeads or participates in client meetings and identifies opportunities for business growth within existing accounts. /ppbClient knowledge /b /ppRecognized by the client as a brand / therapeutical area expert and proactively seeks deeper insights into their strategy, plans, and market context. /ppMaintains strong relationships with key client contacts and ensures continuity through connections with client managers. /ppStays informed on the client’s industry, competitors, and trends, integrating relevant insights into strategic recommendations. /ppEngages internal stakeholders as needed to address client business needs effectively. /ppbManaging Team interface /b /ppActs as the team leader in the eyes of the client, supporting and guiding team members during meetings and calls. /ppReviews team proposals to ensure strategic alignment and value. /ppShares best practices with both clients and internal teams to enhance performance and collaboration. /ppbAccount Planning /b /ppConducts regular external reviews (annual and quarterly) to assess account performance, including revenue, profitability, and client goals. /ppLeads brainstorming sessions to evaluate client offerings and identify service improvement opportunities. /ppbTactical Planning /b /ppParticipates in tactical planning, identifying gaps and persuading clients to adopt innovative approaches. /ppSupports tactical execution while ensuring alignment with overall strategy. /ppbClient Revenue /b /ppOwns responsibility for meeting or exceeding client revenue targets, ensuring accurate forecasting and realistic budget planning. /ppIdentifies and drives revenue growth opportunities through strategic proposals, pitches, and client engagement. /ppLeads or supports pitch preparation and delivery for both existing and new clients, in collaboration with senior leadership. /ppbClient Profitability /b /ppSecures and expands profitable business opportunities, including strategic and health-related services. /ppAddresses profitability challenges with clients and negotiates retainers or brand maintenance agreements. /ppBuilds strong, proactive relationships with client procurement teams. /ppbProject Management /b /ppIn collaboration with clients, AMs and AEs, reviews and refines client briefs, ensuring clarity and completeness before work begins and ensuring the respect of timelines, escalating whenever necessary to GM /ppKeeps updated on compliance and regulatory issues well enough to guide clients on risks and opportunities and ensures ensures adherence to internal and external SOPs /ppTimesheets /ppEnsures own and line reports timesheets are completed daily /ppbJob Delivery Reports Management /b /ppHolds ultimate responsibility for client profitability, ensuring financial balance across projects and managing cost-related discussions professionally. /ppClosely monitors job finances and oversees monthly financial processes (e.g., revenue reports, SAP), collaborating with the General Manager and finance team. /ppProvides accurate sales and revenue forecasts, proactively managing shortfalls and submitting annual targets based on client insights. /ppbInvoicing and PO Management /b /ppOversees the full client financial process, including approving client and supplier invoices, ensuring accurate coding, and guiding Account Managers on job, PO, and invoicing practices. /ppEnsures accurate budgeting, time, and cost tracking across projects. /ppLeads client financial negotiations, including terms, conditions, and contracts. /ppbManaging budget overruns /b /ppTakes full responsibility for managing and learning from client project overruns, ensuring issues are not repeated. /ppLeads client discussions to improve processes, monitors overruns across accounts, and supports remediation planning with Account Managers. /ppBuilds strong relationships with key colleagues across Springer offices to maximize business opportunities. /ppFacilitate and ensure sharing of business opportunities with other teams / departments /ppSkills, Qualifications and Experience : /ppAcademic qualifications in life sciences, marketing, business or related field /ppStrong understanding of medical communications, healthcare industry, and drug development processes. /ppbBroad therapeutic knowledge is a plus. /b /ppProven experience in senior account management, strategic planning, and managing large accounts. /ppbDeep understanding of sales, revenue, and EBITDA. /b /ppSkilled in leading, mentoring, and developing teams in a supportive, non-hierarchical manner. /ppExcellent communicator and team player, adaptable to various roles as needed. /ppStrong time management, financial oversight, and project management capabilities. /ppWilling to travel nationally and internationally a few times a year. /ppEnglish fluency (B2 / C1 level), spoken and written /ppStrong leadership, coaching, and team development skills. /ppExcellent communicator and presenter with a client-focused approach. /ppSkilled in strategic thinking, decision-making, and problem-solving. /ppProficient in project management, financial forecasting, and profitability analysis. /ppDeep understanding of the pharmaceutical industry, therapy areas, brand strategies, and regulatory standards. /ppProficient in Microsoft Office and account planning. /ppbLI-RP1 /b /ppAt Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. /ppIf you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. /ppFor more information about career opportunities in Springer Nature please visit /ppbWhy work here? /b /ppWe are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. /ppWorking at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies. /ppbAbout Us /b /ppWe are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. /ppNearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr