We are looking for a passionate and service-oriented Guest Relations Agent to join a reputable 4-star resort in Abu Dhabi. This role is perfect for hospitality professionals who excel in creating memorable guest experiences and enjoy working in a dynamic, multicultural environment. Key Responsibilities: Welcome guests warmly and ensure a smooth check-in and check-out process. Act as the main point of contact for guest inquiries, requests, and feedback. Provide personalized service and assist with special arrangements to enhance guest stays. Handle guest complaints efficiently and with professionalism. Coordinate with other hotel departments to ensure seamless service delivery. Maintain updated knowledge of resort facilities, local attractions, and services. Key Benefits: Competitive Basic Salary Tips and Incentives Accommodation and Visa Provided Private Medical Insurance Provided Requirements Previous experience in Front Office, Guest Relations, or a similar role (hotel or resort experience preferred). Excellent communication and interpersonal skills. Proficient in English and Italian (additional languages are a plus). Professional appearance and a customer-focused attitude. Ability to remain calm and efficient under pressure. Flexible with working shifts, including weekends and holidays