PpHiPay is a European FinTech company specializing in secure, innovative payment solutions that help merchants boost their performance and enhance customer experience. /ppWith operations in several countries and a strong international client base, HiPay combines cutting-edge technology, data intelligence, and strategic expertise to support businesses in their growth and digital transformation. /ph3Your Role /h3pAs a bKey Account Manager /b based in Milan, you will play a central role in managing and developing a portfolio of strategic Italian clients, while contributing to HiPay’s overall growth in Southern Europe. /ppYou will act as the main point of contact for your accounts, building long-term partnerships and ensuring that our payment solutions effectively support their business goals — from conversion optimization to international expansion. /ph3Main Responsibilities /h3ullibManage and grow /b a portfolio of key Italian clients, ensuring their satisfaction, loyalty, and commercial success. /lilibDevelop tailored account strategies /b to drive business growth, identify upselling and cross-selling opportunities, and maximize value creation. /lilibBuild and maintain strong relationships /b with decision-makers (C-level, e-commerce directors, finance managers, etc.). /lilibConduct regular business reviews /b and performance analyses to ensure continuous improvement and strategic alignment. /lilibCoordinate with cross-functional teams /b (technical, product, compliance, data, support) to deliver seamless and effective solutions. /lilibProvide strategic and functional advice /b on HiPay’s payment solutions, highlighting product benefits and innovative features. /lilibAct as the voice of the customer /b, identifying evolving needs and contributing to the improvement of our offers and services. /lilibEnsure accurate reporting /b of activities, forecasts, and results to management. /li /ulh3What We Offer /h3ullibCompetitive salary package /b with a bvariable bonus plan /b linked to performance. /lilibComprehensive benefits /b, including meal vouchers, public transport reimbursement, company phone, and laptop. /lilibDynamic, international environment /b, reporting directly to the bGeneral Manager Italy /b and bHead of Customer Success /b /lilibProfessional growth opportunities /b within a rapidly evolving and innovative FinTech ecosystem. /liliA collaborative, people-focused culture where your ideas and contributions truly make an impact. /li /ulh3Your Profile /h3ulliMinimum b4 years of experience /b in key account management or business development, ideally within bpayments, e-commerce, or technology sectors /b. /liliStrong ability to bmanage complex projects and coordinate multiple stakeholders /b. /liliExcellent bcommunication and interpersonal skills /b, with a consultative, customer-focused mindset. /liliAnalytical and results-driven, comfortable with data and performance metrics. /liliAutonomous, organized, and adaptable — thriving in a bfast-paced, changing environment /b. /liliFluent in bItalian and English /b (French is a plus). /li /ulh3Recruitment Process /h3ullibIntroductory call /b (~15 min) with the People and Office Manager Italy /lilibInterview /b with the General Manager Italy to confirm strategic alignment and cultural fit (~1h, in-person). /lilibHR interview /b with the Talent Manager (~1h, video) /lilibInterview /b with the Head of Customer Success to assess technical and functional skills (~1h, video). /li /ulpJoin the HiPay Adventure! /ppAre you ready to take on new challenges in a fast-growing bFinTech /b company? /ppApply now and help shape the future of payments with HiPay! /ppAt HiPay, we believe every career path is unique — so even if you don’t meet every single requirement, we encourage you to apply. Your motivation and potential matter as much as your experience. /p /p #J-18808-Ljbffr