Operation Support Engineer, JP-TOS (remote) – Outbound Central Flow Operations
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A day in the life
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About the team
Provides 24/7 remote support for Japan FCs as JP-TOS.
08:*****:*******:*****:*******:*****:00
Handles first contact, troubleshooting, and triage for AFT tools (SLAM, MAGIC, Shipping Sorter), facilitates Japanese/English conference calls, and supports projects as needed.
Basic Qualifications
2+ years of IT client, server, and network service delivery experience
3+ years of troubleshooting in a multi-user high availability environment
3+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
1+ year of software development, or 1+ year of scripting language experience
Japanese Language Proficiency Test (JLPT) N1 or equivalent experience required
TOEIC score of 700 or above, or equivalent experience in English-based conversation and communication
Preferred Qualifications
Customer Orientation: Able to prioritize customers and strive to deliver the highest level of service possible to earn their trust
Interpersonal Skills: Able to build positive working relationships with those around them and treat others with respect
Flexibility: Able to remain calm in any situation, make sound judgments, and carry out work accurately
Experience in project management and/or as a project team member
Formal: Demonstrated experience in project management or participation as a project team member
Teamwork: Able to handle tasks efficiently as a member of a team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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