PpMindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. /p h3Role Objective /h3 pThe Sales Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service‑lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. /p h3Responsibilities /h3 ul liLead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching /li liContinue to build the client relationship daily with our customers /li liAnalyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities /li liEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. /li /ul h3Business Leader /h3 ul liPartner with Operations Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized /li liDemonstrate strong business acumen by leveraging metrics to support business‑driving strategies /li liMove dynamically on the retail floor to assess and fulfill the needs of the business, team and guests /li liLeads by example and inspires staff in daily operations and guest experience. /li liDirectly oversee the Sales Service Associates and Cashiers; responsible for recruitment and development of talent /li liUse company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader /li /ul h3People Leader /h3 ul liLeads by example and inspires staff in daily operations and guest experience. /li liDirectly oversee the Sales Service Associates and Cashiers; responsible for recruitment and development of talent /li liUse company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader /li /ul h3Business Partner /h3 ul liCollaborate with Community Studio, Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed /li liExecute company‑level operations‑focused directives, projects and initiates, in partnership with the Sales Service Manager (e.g. from the SCC) /li liPrior work experience in a client‑centric, sales environment /li liValues feedback, receptive to receiving feedback and eager to provide /li liSelf‑motivated with a desire to achieve results and excel individually, and as a team /li liExcellent interpersonal and written communication skills /li liAligns with and embodies ALO's Guiding Principles /li liProof of right to live and work in country from start of employment /li /ul h3Qualifications /h3 ul liPrior work experience in a client‑centric, sales environment /li liProven leadership capabilities demonstrating excellent decision making /li liValues feedback, receptive to receiving feedback and eager to provide /li liSelf‑motivated with a desire to achieve results and excel individually, and as a team /li liExcellent interpersonal and written communication skills /li liAligns with and embodies ALO's Guiding Principles /li liProof of right to live and work in country from start of employment /li /ul h3Schedule Availability /h3 pThe Sales Service Lead is full time and requires 32‑40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full‑time employees to be available for opening, closing and weekend shifts, which may be subject to change. All employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January. /p h3Diversity and Inclusion Statement /h3 pAs an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. /p /p #J-18808-Ljbffr