Please note: Applications will only be considered if you are fluent (C1 minimum) in Italian, English, and Spanish, both written and spoken.
Position: Key Account Manager
Location: Via Filippo Caruso, 23 – Rome
Contract: Full-time Employee Contract
Compensation: Commensurate with experience
About us
Octorate is a tech company operating in the hospitality industry and part of the Dylog-Buffetti Group. We develop a cloud-based, all-in-one platform that helps hotels, B&Bs, and property managers simplify daily operations. With an international client base, we are dedicated to helping our partners grow and succeed through technology.
Who we're looking for
We are looking for a strategic and experienced Key Account Manager to join our team in Rome. In this role, you will be responsible for managing and nurturing our most valuable clients. Your mission is to be their strategic partner, ensuring they achieve their business goals using our platform, while guaranteeing their long-term loyalty. You will focus on retention and relationship building, ensuring that our top-tier customers receive world-class support and value.
Key responsibilities
* Portfolio Management: Act as the dedicated point of contact for a portfolio of high-value clients, building strong relationships with key stakeholders.
* Churn Prevention: Proactively monitor account health and usage metrics to anticipate risks and ensure high renewal rates.
* Strategic Consulting: Conduct regular performance reviews (QBRs) with clients to demonstrate ROI and suggest optimizations.
* Upselling & Expansion: Identify opportunities to grow the account value by proposing upgrades or additional features that match the client's needs.
* Escalation Management: Serve as the internal advocate for your clients, coordinating with Tech and Product teams to resolve complex issues swiftly.
Minimum requirements
* Fluency in Italian, English, and Spanish (C1 minimum – written and spoken) is mandatory.
* Proven experience as a Key Account Manager, Account Manager, or Customer Success Manager.
* Strong background in SaaS or the Hospitality Industry (Hotels/OTAs/Travel Tech).
* Excellent negotiation and presentation skills.
* Problem-solving mindset with a strong focus on customer satisfaction and retention.
Why Octorate?
Because you will handle the most critical relationships in the company. You will have a direct impact on our revenue stability and work closely with industry leaders in the hospitality sector.