RESERVATION AGENT
WHAT WE OFFER
Support in reconciling work and family life
Europe-wide employee app “LEAPP”
Discounts on accommodation and in the restaurants of the Fattal Hotel Group
Training and development programmes at our Leonardo Academy
Team events
YOUR MAIN DUTIES
Respond to reservation requests via phone/email
Provide information about the hotel and services offered
Check room availability and applicable rates
Process reservations and send confirmations to customers
Handle any changes, cancellations, or special requests for reservations
Accommodate special requests and report them appropriately in the system, facilitating communication between departments
Manage Group Block Space – Leisure Groups / Ad Hoc Corporate Groups / and Allocations
Ensure full and accurate communication with all relevant departments
Respond to all incoming inquiries for groups, and to get accurate and detailed quotations on timely basis from Revenue Manager
YOUR PROFILE
BE YOURSELF – Be authentic and yourself
Attention to details
Previous experience in a Cluster Reservation Office with individuals and groups reservation
Excellent customer care skills
Excellent command of the English language both written and oral is essential
Knowledge of another language (French or German) would be a plus
Good command of MS Office
Ability to cope well under pressure
Highly motivated and a team player
ABOUT US
BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.
Join our team and start your career journey with us as Reservation Agent (d/f/m)!