Overview
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The program offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
What You’ll Do
* Successfully complete a 10-month learn-apply program, including classroom phases and field phases with your sales team; this is a critical customer-facing function within our Customer Success Board Area.
* Engage in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution / industry knowledge, and strategy / tools / process.
* Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
* Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and provide professional experience to serve our customers. We offer full-time employment from day one with practical learning applications. Upon successful completion, you will move into a direct customer-facing sales role in your market with continued mentoring and coaching to accelerate growth.
Sales roles in scope : Account Executive (AE), Solution Sales Executive (SSE)
SSE focus areas
* SAP Finance & Spend Management (F&S) – Knowledge in accounting, procurement, and supplier management, focused on boosting visibility, reducing costs, and improving efficiency.
* SAP SuccessFactors (HCM) – Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
* SAP SCM – Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product / Project lifecycle management.
* SAP Customer Experience (CX) – Knowledge of e-commerce sales, customer service, and marketing processes.
* SAP BTM – Knowledge in Business Process Management / Automation applications.
* SAP BTP & SAP BDC – Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security domains.
What You Bring
* 2–3 years of professional experience in a quota-carrying sales environment in a technology company or a role with significant exposure to business processes.
* Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a track record of building customer relationships and articulating value propositions.
* A cooperative and productive approach to working relationships, internally and externally.
* A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
* An understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
* A resilient mindset, embracing challenges with optimism and striving for growth and success.
* Strong business acumen, including demonstrated knowledge of business processes and / or industries.
* Proficiency in English and Italian to engage with our global and local network.
About SAP Academy For Customer Success
The SAP Academy for Customer Success offers a three-year journey designed for talent early in their career. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a global network, real-world problem solving with SAP cloud solutions, hands-on learning, and competitive pay and benefits.
Hybrid work setup generally consists of three days a week in the office or on-site with customers or partners. In-person components may require travel; final details will be communicated in a timely manner. Some intensive program phases may require full engagement and attendance.
EEO and Benefits
SAP is an equal-opportunity workplace and an affirmative action employer. We provide accessibility accommodations as needed. If you require assistance to navigate our website or complete your application, please contact Recruiting Operations Team : Americas : ; ; APJ : ; EMEA :
EOE AA M / F / Vet / Disability. Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, pregnancy, sexual orientation, gender identity or expression, or disability. A background verification may be required for successful candidates.
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