Company Description
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine‑dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express Venezia at Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Job Description
We are seeking a dynamic and experienced Restaurant Manager to lead our restaurant operations in a luxury hotel or upscale dining environment. As the Restaurant Manager, you will be responsible for overseeing all aspects of the restaurant, ensuring the delivery of exceptional guest experiences, operational efficiency, and profitability. You will uphold the high standards of our brand, driving team performance, maximizing customer satisfaction, and contributing to revenue growth.
Key responsibilities:
- Overseeing all daily restaurant activities to ensure smooth and efficient service, maintaining high standards that consistently meet or exceed guest expectations, and ensuring the implementation and upkeep of standard operating procedures for all restaurant functions.
- Recruit, onboard, train, motivate, and supervise restaurant staff, thereby fostering a positive, productive, and high‑performance work environment.
- Ensure the consistent delivery of outstanding customer service and an exceptional dining experience, promptly and professionally handling guest inquiries, feedback, and complaints to guarantee their complete satisfaction.
- Manage budgets, control costs, and maximize revenue through effective sales strategies, optimized inventory management, and profit enhancement, overseeing all financial aspects of the restaurant.
- Ensure Quality, Hygiene & Compliance, maintaining the highest standards of food quality, hygiene, and safety in accordance with company policies, local regulations, and health codes, and ensuring a clean and safe dining environment.
- Work with the culinary team to create and update menus, considering local tastes and trends, effective coordination with the kitchen, bar, and other hotel departments (Sales, Marketing, Events).
- Prepare regular reports on restaurant performance, including sales, labor costs, guest feedback, and operational KPIs, and you will stay informed about industry trends to implement innovative ideas aimed at improving restaurant performance and customer satisfaction.
- Collaborate with the marketing and events teams to promote the restaurant, organize special events, and implement promotions.
Qualifications
- Proven experience (minimum 2-3 years) as a Restaurant Manager or in a similar leadership role within luxury hotels, resorts, or upscale dining environments.
- Strong understanding of food and beverage operations, including menu planning, inventory management, and quality assurance.
- Excellent leadership, communication, and team management skills, with the ability to motivate and develop staff.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Solid understanding of financial management, including budgeting, cost control, and profit optimization.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Detail‑oriented with excellent organizational and multitasking abilities.
- Strong problem‑solving skills and the ability to make quick, effective decisions under pressure.
- Fluency in English and Italian required.
Additional Information
- A competitive package (base salary and yearly bonus)
- Medical Insurance, integrating Collective Labor Agreement one and extended to the family
- Ticket Restaurant
- Annual leave
- ALL - Heartist® Program: Employee vantaggi card offering discounted rates at all Accor locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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