Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Agent to join our team in Greece' working for a cutting-edge online bank. This role is ideal for individuals who possess a passion for customer service and have an interest in the banking sector. As a Customer Agent' you will provide vital support to our Italian-speaking clients' addressing their banking inquiries and guiding them through our internet banking services. Key Responsibilities - Provide outstanding customer support in Italian via phone' email' and chat. - Assist customers with inquiries about online banking products and services. - Resolve customer issues efficiently' ensuring an exceptional banking experience. - Document customer interactions and track all inquiries in our CRM system. - Work alongside other departments to improve service delivery and customer satisfaction. - Stay abreast of online banking trends' product updates' and regulatory requirements. Requirements - Fluency in Italian (both written and spoken) is required, proficiency in English is a plus. - Previous experience in customer service' preferably in online banking or finance' is advantageous. - Strong communication and interpersonal skills with a focus on customer experience. - Capability to multitask in a dynamic work environment. - Familiarity with banking products' services' and CRM software is preferred. - Proficient in using computer applications and digital communication tools. - A proactive attitude towards problem-solving and a commitment to customer satisfaction. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Health Insurance - 2 Extra Salaries Per Year - And Much More