Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Three E-com Center, MOA Complex, Pasay CityOur mission at Amazon is to be the Earth's most customer‐centric company, and our award‐winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. Instead, we'll provide you with the training you need to problem‐solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.What will you do as a Customer Service Associate?As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our North America and United Kingdom (UK) markets/customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.This role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. SSS, Tax Identification Number (TIN), Pagibig, and PhilhealthNBI Clearance – the certificate's "date printed" or "validity" should not be older than 90 days
Minimum age: 18 years oldCompleted at least two years in college or Senior High Graduate, or high school graduate (old curriculum) with at least one year customer service experience, or less than two years in college with at least one year customer service experience.Strong communication skills in English (both written and oral fluency).The availability to work in varying shifts from Monday to Sunday. You will be working on a 9‐hour shift (8‐hour shift with 1‐hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.Willingness and ability to work in rotating shifts (e.g. early, late, overnight, holidays, weekend, and overtime as required). We work on shifting, rotating and mostly on graveyard schedules.They will be creative and analytical problem solvers with a passion for excellent customer service.
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