About OSL
OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a Merchant Operations Specialist / Manager to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments.
Key Responsibilities
* Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization.
* Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale.
* Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution.
Who We Are Looking For
* 3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry.
* Proven ability to build, optimize, and manage complex operational processes (SOPs).
* Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance
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