About Our Team:
Fostering a collective of individuals who strive to excel and treat each other with respect, our organization relies on exceptional experiences for our guests and partners.
We believe that recognizing familiar faces, welcoming new ones, and treating everyone we meet with kindness is key to our purpose.
A luxurious experience comes from truly connecting to people and the world around us.
About the Role:
We are seeking an expert in workplace learning to deliver performance improvement programs, engagement initiatives, and training sessions to achieve long-term business success. This position plays a vital role in identifying and implementing strategies that support our organization's strategic direction.
This includes planning, coordinating, and facilitating training sessions, identifying staff development needs at individual and group levels, and ensuring departmental goals are set and achieved.
The successful candidate will act as an objective third party in counseling, problem-solving, or conflict situations where learning issues are involved.
Evaluate and communicate the effect of training programs and initiatives through measuring results and monitoring behavioral change. Regularly coach and develop designated trainers and managers in their role and responsibilities and analyze service gaps to improve service levels Work alongside senior management to determine performance gaps and learning needs.
Regularly benchmark the learning function with industry standards and market our learning programs, initiatives, and services.
Create and adhere to an annual plan for all training programs, initiatives, and resources. Maintain training attendance records and employee records adhering to corporate guidelines and local laws.
Assist with other areas of Human Resources when needed, actively contributing to the deployment of HR strategy and engagement plan.
Your Profile:
Education:
A relevant academic education or equivalent experience
Experience:
A minimum of 3 years' experience working in a managerial capacity. Knowledgeable about luxury service environments and experience in adult education.
Skillset:
Exceptional communication skills, personal presentation, and interpersonal skills to work with cross-functional teams. A dynamic personality is required for this role. Strong work ethic, confidentiality, and well-developed organizational and planning skills are essential.
This position requires regular coaching skills and the ability to build and maintain confidence and credibility with employees, supervisory, and managerial staff.
Influencing and leadership skills are a must.
Advanced computer skills and basic budgeting, accounting, and financial management.
Current on industry trends affecting workplace learningReading, writing, and oral proficiency in English languageTravel required: in cases of training, conferences or special events
What We Offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other luxury hotels
- Complimentary Dry Cleaning for Business attire clothes
- Complimentary Employee Meals Schedule &, Hours:Tempo pieno Monday to Friday