LHH
For our client we are looking for a Customer Account Manager.
Responsabilità
Main Responsibilities
- Act as day-by-day main contact for each Customer, providing timely responses to their needs;
- Understand Customer operations and needs, to identify the proper level of service performances to be monitored;
- Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact;
- Influence Customer operational standards, proposing LHD service solutions (Service Plans, Spare Parts Planning, Spare Parts Packages, BOA Contracts, etc.) as part of joint improvement initiatives;
- Organize periodic visits at Customer, together with the relevant Technical Representative;
- Monitor fleet performances and LHD service delivery performances (through a set of defined KPIs), against defined targets;
- Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs;
- Coordinate Service Delivery departments ensuring delivery alignment with Customer expectations and contractual requirements.
Profilo
Essential Knowledge & Experience
- Bachelor/Master degree in Engineering;
- At least 8 years' experience in Aerospace / Automotive sector as Technical Support Engineer within the After Sales Department;
- Fluent English.
Requested Skills
- Customer orientation;
- Availability to travel frequently or stay abroad for a medium/long period;
- Ability to work in team.
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L'offerta è rivolta a candidati di entrambi i sessi, nel rispetto del D.lgs. 198/2006 e della normativa vigente in materia di pari opportunità. L'azienda promuove un ambiente di lavoro inclusivo e garantisce pari opportunità a tutte le persone, indipendentemente da genere, età, origine, orientamento sessuale o disabilità.»
Settore: Ingegneria
Ruolo: Ingegneria/Progettazione