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LHH IT & Digital, on behalf of an Italian company leading in software solutions for the healthcare sector, is seeking a Help Desk Manager .
The successful candidate will be responsible for the strategic and operational redefinition of the technical support service, currently distributed across various locations, aiming to improve efficiency, reduce response times, and enhance user experience in a low-digitization context.
The Help Desk transformation will play a key role in strengthening the company's reputation for not only product quality but also technical support excellence.
Responsibilities
* Reorganization and optimization of the Help Desk service;
* Coordination of approximately 40 operators across multiple groups;
* Analysis of workflows and KPI definition for continuous service improvement;
* Team valorization and promotion of a culture focused on quality and responsibility.
Your Profile
* Proven experience in managing technical Help Desk services in software environments;
* Skills in service quality analysis and monitoring tools;
* Leadership and change management capabilities in structured and evolving contexts;
* Excellent interpersonal skills, assertiveness, and ability to interact with senior figures and internal stakeholders;
* Diploma or degree in a technical or IT field.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Human Resources Services
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